Contact Gift Basket Delivery
Questions before you order, help with a gift on its way, or a card message you would like to change: the team that packs and ships your gift answers every message.
Send us a message
Include your order number if you have one and we can look it up straight away.
Quick answers
Can I choose the delivery day?
Yes. Gift baskets ship two-day in most regions, next day in some, and you pick the delivery day at checkout. Same-day flower delivery is available in many towns through our local florist partners when you order before the cutoff shown on the product page.
Where do you deliver?
Gift baskets ship across the USA and Canada. Same-day flowers reach many towns through our florist partners. Gift basket delivery by state shows what arrives where.
How do I add a card message?
Type it in the gift message box at checkout and it is printed on the card inside the gift exactly as written. Forgot? Reply to your order confirmation or call us, and we can add or change it until the gift leaves our partner.
Can I change the address or cancel after ordering?
Contact us as soon as you can with your order number. Changes and cancellations are possible until the gift leaves our partner; after that we will do our best with the carrier.
What if the gift arrives damaged or late?
Tell us right away and we will make it right with a replacement or a refund. Because gift baskets are perishable they cannot be returned; non-perishable items may be returned unused in their original packaging within 30 days. Full details in the refund policy.
Do you list allergens?
Most gift baskets have an Allergen information section on the product page with the allergens in each item and a nutrition facts sheet. If a product you are looking at does not, ask us before you order.
Do you handle corporate or bulk orders?
Yes. For gifts to several addresses, place one order per recipient so each gets its own card and tracking, or send us your list and we will set it up. See corporate gifts.