Refund policy

Our guarantee

Gift Basket Delivery is a James Cress Florist company. If you or your recipient are not happy with the freshness, quality or presentation of an order delivered in the United States or Canada, tell us within five days of delivery and we will make it right with a replacement or a refund. Flowers should be reported within 24 hours of delivery so we can see them at their freshest; to arrive fresh, flowers are often delivered in bud and open within a few days with the stems re-cut and clean water.

To request a replacement or refund, contact us with your order number, a description of the problem and photos where possible:

Damaged, spoiled or wrong items

Please inspect the order on arrival. If a basket arrives damaged in transit, an item is spoiled or you receive the wrong item, contact us right away so we can evaluate the issue and send a replacement or refund. If an item is unavailable or does not meet our quality standards, we may substitute one of equal or higher value.

How returns work

Most concerns are settled with a replacement or refund without anything coming back. When an item does need to come back:

  • Flowers and plants are returned in person to the florist that made the arrangement; we will tell you which shop when you contact us. If we arrange a redelivery, the driver can bring the replacement and collect the original at the same time.
  • Gift baskets go back to the partner facility that packed them. We generate the return shipping label when the return is requested and tell you which facility to use: Jenny's Gift Baskets, 514 N St Cloud St, Allentown, PA 18104, or Dulcet Gift Baskets, 24 Gilbert Street Ext, Monroe, NY 10950.
  • Please wait for the label and instructions. Items sent back without a return being arranged first cannot be accepted.

What can be returned

Gift baskets contain food and drink, and flowers and plants are perishable, so they cannot be returned for a change of mind; our guarantee above covers them instead. Custom and personalized items cannot be returned either. Gift cards are not refundable, and we cannot accept returns on sale items. Keepsakes and other non-perishable items may be returned within 30 days of delivery if they are unused and in their original packaging, with your receipt or proof of purchase; contact us first and we will arrange the label as above.

Cancellations and changes

Shipped gift baskets can be changed or cancelled until they ship; once an order has shipped or been delivered it cannot be modified or cancelled. Same-day flower orders through our local florist partners can be cancelled within one hour of being placed, and other flower orders up to 24 hours before delivery.

Delivery address

Please check the recipient's address before you order. We deliver to the address given at checkout and cannot refund or replace an order delivered to an address that was entered incorrectly. If you notice a mistake, call (631) 724-0333 or email Support@giftbasketdelivery.com immediately and we will do our best to correct it if the order has not yet been processed.

Refunds

Once we have received your request, or received and inspected a returned item, we will let you know whether the refund is approved. Approved refunds go back to the original payment method within 10 business days; your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since a refund was approved, contact us at Support@giftbasketdelivery.com.